Re: Customer-friendly word for "landline"

Subject: Re: Customer-friendly word for "landline"
From: "Connie Giordano" <connie -at- therightwordz -dot- com>
To: Bill Swallow <techcommdood -at- gmail -dot- com>, John Posada <jposada99 -at- gmail -dot- com>
Date: Thu, 03 Feb 2011 17:35:59 -0500

That's what I thought, but I heard a local NPR interview with two people
discussion electronic etiquette today. When the interviewer made reference
to "landline" one of the two women had no idea what he was talking about...
she doesn't have anything but a cell phone, so house phone or wireline
would have confused her as well.

People usually get what I mean when I say home phone, but not always...
perhaps "traditional" or "stationary"?


Connie P. Giordano
The Right Words
Communications & Information Design
(704) 957-8450 (cell)

www.therightwords.com
"It's kind of fun to do the impossible." - Walt Disney


-------Original Message-------
From: Bill Swallow
To: John Posada
Cc: List, Techwriter
Subject: Re: Customer-friendly word for "landline"
Sent: 03 Feb '11 16:26

"Landline" is pretty commonplace. Ask a 6th grader what they think! My
kids call their cells their "phones" and the landline their "house
phone".

On Thu, Feb 3, 2011 at 4:23 PM, John Posada <[LINK:
http://mbox.server274.com/compose -dot- php?to=jposada99 -at- gmail -dot- com]
jposada99 -at- gmail -dot- com> wrote:
> I'm putting together a "se-Instead" glossary of terms to make our
> customent facing support content more accessible.
>
> We use the term landline phone differenciate from mobile phone and I
> don't like "landline".
>
> My target is 6th grade understanding. Anyone have any suggestions for
> inplace of landline?
>
> --
> John Posada
> [LINK: http://jposada.zenfolio.com/] http://jposada.zenfolio.com/
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--
Bill Swallow

Twitter: @techcommdood
Blog: [LINK: http://techcommdood.com/] http://techcommdood.com
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Follow-Ups:

References:
Customer-friendly word for "landline": From: John Posada
Re: Customer-friendly word for "landline": From: Bill Swallow

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