RE: Disclaim THIS!

Subject: RE: Disclaim THIS!
From: Ben Davies <bdavies -at- imris -dot- com>
To: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 5 May 2011 16:25:29 +0000

The CEO for my company refuses to provide customers with documentation that does not apply to what they have purchased.

His reasoning came from a BBQ he purchased a couple years ago. The manual had 4 models inside. He thought he had one model, but actually had another. The instructions he followed didn't work, he got frustrated, and returned the BBQ. He said customers don't want to deal with information that doesn't apply to them because they are already dealing with record amounts of information everyday as it is...

Content management tools can allow you to internally create any type of manual configuration you need, and only deliver what the customer requires. It takes more logistical maintenance, but makes the customers life easier.

An intelligent approach would balance the end-user needs with internal requirements (safety, disclaimers, translation, etc.). It seems like you might be focusing too much on internal requirements...


-----Original Message-----
From: techwr-l-bounces+bdavies=imris -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+bdavies=imris -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of McLauchlan, Kevin
Sent: May-05-11 10:12 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Disclaim THIS!

Hey all.

Increasingly, in my experience, when I buy an appliance, toy, consumer product of almost any kind, the packaging contains:

i) a thin instructional booklet or pamphlet (with directions to a website if further help is wanted...)

ii) a not-so-thin book of Safety Alerts and compliance disclaimer text (FCC, UL, CSA, CE, ....), usually in multiple languages.

The disclaimer book (as well as the instructions, sometimes) is obviously intended for many more products and models than just the one that I have purchased.

If it's legal (and it must be...?) then I have a hard time seeing a downside to that approach, rather than including a disclaimer section in a printed manual (or Not-So-Quick-Start Guide) for each product.

What do you/your company do?

What I see is:

a) if it's good enough for Sony, Matsuchita, Belkin, Cisco, various cell phone makers, Acer, Benq, CatEye..... it should be good enough for us

b) it assures standardized language across the board - no risk of techwriters getting the wrong text from a dubious source for one or another product, or duplicating effort

c) it centralizes translation

d) it ensures that as any product enters a new market or regulatory space, the needed disclaimers are already there - one less thing to worry about during product dev and project arc

e) we might be able to foist the task onto Legal Dept. or on some poor engineer who is tasked with compliance issues for the company

f) it's one part number.

Does anybody have a counter-argument or anything to add? I'm about to propose this in our multi-national, multi-product-line company.

- kevin

<bumpf-start>

The information contained in this electronic mail transmission may be privileged and confidential, and therefore, protected from disclosure. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer without copying or disclosing it.


^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

---
You are currently subscribed to TECHWR-L as bdavies -at- imris -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/bdavies%40imris.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat


_______________________________________________
This email has been scanned by the IMRIS Email Security System.

This email has been scanned by the IMRIS Email Security System
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.

Please move off-topic discussions to the Chat list, at:
http://lists.techwr-l.com/mailman/listinfo/techwr-l-chat


Follow-Ups:

References:
Disclaim THIS!: From: McLauchlan, Kevin

Previous by Author: Re: Are attending the STC Summit?
Next by Author: RE: Disclaim THIS!
Previous by Thread: Re: Disclaim THIS!
Next by Thread: RE: Disclaim THIS!


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads