Re: Best New Thing in User Documentation?

Subject: Re: Best New Thing in User Documentation?
From: Gene Kim-Eng <techwr -at- genek -dot- com>
To: Nancy Allison <maker -at- verizon -dot- net>
Date: Mon, 13 Jun 2011 10:30:13 -0700

My vote would be for embedded help and other hand-holding automation that
walks users step-by-step through procedures. It isn't really all that new;
I was writing content for industrial systems that worked like this 10 years
ago. But on everyday consumer products it's still probably a "new thing."

Gene Kim-Eng



On Mon, Jun 13, 2011 at 10:01 AM, Nancy Allison <maker -at- verizon -dot- net> wrote:

> What in your mind is the Best New Thing in user documentation of the last 5
> years or so -- either the best new tool or the best new user doc format,
> platform, or whatever else?
>
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References:
Best New Thing in User Documentation?: From: Nancy Allison

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