RE: earlier discussions of "user" (was: Grammar - The Gotcha Microsoft Gives)

Subject: RE: earlier discussions of "user" (was: Grammar - The Gotcha Microsoft Gives)
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: Ruth Sessions <ruthsessions03051 -at- yahoo -dot- com>, Milan DavidoviÄ <milan -dot- lists -at- gmail -dot- com>, William Sherman <bsherman77 -at- embarqmail -dot- com>
Date: Fri, 9 Sep 2011 16:00:08 -0400



> -----Original Message-----
> From: Ruth Sessions
>[...]
>
> My comment earlier this afternoon on Kevin's concern was strictly aimed
> at situations like the one Kevin described, where a product has
> multiple types of users.

[...]
>
> Also, I confess to having written a lot of installation, administrator,
> and programmer guides, where I address the administrator or developer
> as "you," but need to able to talk about all the other users of the
> product (or the end users of the development process) in the third
> person.ÂOverviews of multi-user systems also need to discuss how the
> product serves multiple types of users.

That's exactly my situation.

Also, if you recall, I had User in my list. But I also had
Crypto Officer and Crypto User, as well.

For original North American customers, we already (back in the nineties)
had to deal with some customers who referred to a role as Owner, while
another group referred to the identical role as User.

Different milieu, different terms.

Then, we found some eager customers in Germany who demanded that
that role be split into two roles - Crypto Officer with full
capability to admin, configure, and alter contents of their
portion of one of our products, and Crypto User with reduced
admin scope and capability to use objects _found_ in their space,
but not alter them.

We didn't dictate to our customers. They dictated to us.

In addition, I had plenty of occasion to tell this-or-that
administrator that s/he had to do this-or-that preparation
or selection before configuring groups of.... gasp... users
of various flavo[u]rs.

-kevin



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Follow-Ups:

References:
earlier discussions of "user" (was: Grammar - The Gotcha Microsoft Gives): From: Milan Davidović
Re: earlier discussions of "user" (was: Grammar - The Gotcha Microsoft Gives): From: Ruth Sessions

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