Re: Ideas for Help 2.0

Subject: Re: Ideas for Help 2.0
From: "Bowes, Rebecca" <Rebecca-Bowes -at- IDEXX -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 12 Jan 2012 10:42:55 -0500

Hi - I just wanted to say I've been asked for the same thing-- "slick" online help for a new cloud-based app that will also be released as a mobile version.
Marketers want something that parallels and supports the innovative nature of the product.

Pressing F1 or doing the "Click Help > Navigate a TOC > Read some topics" approach seems old. I've also been told that WebHelp is "old fashioned" because of its 3-pane frame with navigation tree on the left.

Because these kinds of requests will likely continue, I'm also looking for alternatives. I appreciate all the responses to this topic.



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