Re: Ideas for Help 2.0

Subject: Re: Ideas for Help 2.0
From: Phil Snow Leopard <philstokes03 -at- googlemail -dot- com>
To: "Bowes, Rebecca" <Rebecca-Bowes -at- IDEXX -dot- com>
Date: Thu, 12 Jan 2012 23:33:32 +0700

In every single case without exception — whether its Mac OS X, Microsoft Office, virtual machine software or just looking for help on my wife's smartphone or my digital camera — the fastest and most efficient way to get answer to help questions is always a Google search.

For that reason, I think if you're offering a cloud-based app (implying that your users are online more or less by default), I'd put your help on a "slick" webpage done in DreamWeaver or something equivalent, and make sure it gets trawled by google's bots.

On 12 Jan 2012, at 22:42, Bowes, Rebecca wrote:

> Hi - I just wanted to say I've been asked for the same thing-- "slick" online help for a new cloud-based app that will also be released as a mobile version.
> Marketers want something that parallels and supports the innovative nature of the product.
> Pressing F1 or doing the "Click Help > Navigate a TOC > Read some topics" approach seems old. I've also been told that WebHelp is "old fashioned" because of its 3-pane frame with navigation tree on the left.
> Because these kinds of requests will likely continue, I'm also looking for alternatives. I appreciate all the responses to this topic.
> Rebecca

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Re: Ideas for Help 2.0: From: Bowes, Rebecca

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