Re: Training Manual?

Subject: Re: Training Manual?
From: NuVision Communications <nuvisioncomm -at- gmail -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 20 Jan 2012 11:07:55 -0500

I think staff might take the operations handbook or manual more seriously,
so I'd go with that too. It's a great idea to juxtapose a wrong way
illustration against the right way. Maybe place an X over the wrong way.

deb

On Fri, Jan 20, 2012 at 10:14 AM, Connie Giordano
<connie -at- therightwords -dot- com>wrote:

> Sounds like an operations handbook or SOPs to me. Sometimes "training
> manual" sounds like something you use early and on and never pick up again,
> while an operations manual or handbook is an ongoing reference tool.
>
> MTC
>
> Connie Giordano
>
> On Fri, Jan 20, 2012 at 6:20 AM, Peter Neilson <neilson -at- windstream -dot- net
> >wrote:
>
> > On Fri, 20 Jan 2012 04:36:48 -0500, Connie Ross <connie -at- hartiatech -dot- com>
> > wrote:
> >
> > I have a client who owns a Tennis Court and other sport surfacing
> >> business. He wants to document the steps required in laying down a
> tennis
> >> court surface from beginning to end, as a resource to train new staff.
> ...
> >>
> >
> > Smart client. Probably needs to worry about complacency. "How hard could
> > this be? I don't need no silly training. I worked on a road crew once and
> > watched the guys laying down asphalt. It's so easy I could do it drunk."
> > I'd think it might be helpful to show photos or drawings of sloppy work
> > contrasted with correct work. If the crews are going to be working with
> > customers, your client might want them trained to resist requests for
> > on-the-spot changes to the work order.
> >
> > Perhaps you are making a training manual, but perhaps it is also a
> > handbook that the crews can use on site as a reference when confronted
> with
> > problems or problem customers. "Let's look in the book, and make sure we
> > get this right."
> >
> > I'll bet the document will pay for itself when it helps a crew avoid one
> > single mistake such as failing to detect the need for an extra amount of
> > foundation or drainage work. "Gee, this ground is squishy. But the plans
> > don't call for a french drain like that book suggests. I think we'd
> better
> > call the boss."
> >
> > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^**^^^^^^^^^^^^^^^^^^^^^^^^^^^
> >
> > Create and publish documentation through multiple channels with
> > Doc-To-Help.
> > Choose your authoring formats and get any output you may need. Try
> > Doc-To-Help, now with MS SharePoint integration, free for 30-days.
> > http://www.doctohelp.com
> >
> > ---
> > You are currently subscribed to TECHWR-L as connie -at- therightwords -dot- com -dot-
> >
> > To unsubscribe send a blank email to
> > techwr-l-leave -at- lists -dot- techwr-l -dot- **com <techwr-l-leave -at- lists -dot- techwr-l -dot- com>
> > or visit http://lists.techwr-l.com/**mailman/options/techwr-l/**
> > connie%40therightwords.com<
> http://lists.techwr-l.com/mailman/options/techwr-l/connie%40therightwords.com
> >
> >
> >
> > To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- **com<
> techwr-l-join -at- lists -dot- techwr-l -dot- com>
> >
> > Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
> > http://www.techwhirl.com/**email-discussion-groups/<
> http://www.techwhirl.com/email-discussion-groups/>for more resources and
> info.
> >
> > Looking for articles on Technical Communications? Head over to our
> online
> > magazine at http://techwhirl.com
> >
> > Looking for the archived Techwr-l email discussions? Search our public
> > email archives @ http://techwr-l.com/archives
> >
>
>
>
> --
> Connie P. Giordano
> Principal Consultant
> The Right Words of NC, LLC
>
> "It's kind of fun to do the impossible" - Walt Disney
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> Create and publish documentation through multiple channels with
> Doc-To-Help.
> Choose your authoring formats and get any output you may need. Try
> Doc-To-Help, now with MS SharePoint integration, free for 30-days.
> http://www.doctohelp.com
>
> ---
> You are currently subscribed to TECHWR-L as nuvisioncomm -at- gmail -dot- com -dot-
>
> To unsubscribe send a blank email to
> techwr-l-leave -at- lists -dot- techwr-l -dot- com
> or visit
> http://lists.techwr-l.com/mailman/options/techwr-l/nuvisioncomm%40gmail.com
>
>
> To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
> http://www.techwhirl.com/email-discussion-groups/ for more resources and
> info.
>
> Looking for articles on Technical Communications? Head over to our online
> magazine at http://techwhirl.com
>
> Looking for the archived Techwr-l email discussions? Search our public
> email archives @ http://techwr-l.com/archives
>



--
Debbie M.
nuvisioncomm -at- gmail -dot- com
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.
http://www.doctohelp.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


References:
Training Manual?: From: Connie Ross
Re: Training Manual?: From: Peter Neilson
Re: Training Manual?: From: Connie Giordano

Previous by Author: Re: Anonymous: Burnout, advancement and career changing
Next by Author: Re: Best practices in corporate/product branding and domain names
Previous by Thread: Re: Training Manual?
Next by Thread: Re: Training Manual?


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads