Re: Training Manual?

Subject: Re: Training Manual?
From: Connie Ross <connie -at- hartiatech -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Sat, 21 Jan 2012 08:08:30 +1100

Thank you all and some great advice. I think I will suggest the 'Installation Guide' concept as yes, this document is a reference guide for eternity, not just when you are learning. Tables are great, including details on how to handle different problems that pop up and lots of Figures. The sample PDF was a great example and I have used elements of this already and will definitely will be incorporating a table of existing surface issues and how to remediate.

Thanks again!

Connie Ross

Technical Communicator | Business Process Analyst

M: +61 406 386 662

W: (

E: connie -at- hartiatech -dot- com (mailto:connie -at- hartiatech -dot- com)

Contact me: hartiatech

On Saturday, 21 January 2012 at 5:53 AM, Margaret Cekis wrote:

> Connie Ross asked about writing a Training Manual for "a client who owns a
> Tennis Court and other sport surfacing business. He wants to document the
> steps required in laying down a tennis court surface from beginning to end,
> as a resource to train new staff. I am going to write it for him but I
> wanted to check with you all about what you would call such a document. My
> guess is that it's basically a training manual. It would include the steps
> required, Figures, calculations for mixing paints and other liquids as well
> as other items such as Troubleshooting, Glossary of Terms, Index, TOC,
> reference to further reading etc. Also, are there any good templates out
> there? I have written IT training manuals where there was a table, first
> column was the step number, followed in the next column with text
> instructions and then in the final column, the relevant figure."
> ___________________________________________
> Connie:
> I agree with Peter's comments, too. For a template or samples I'd suggest
> you go to Home Depot or Lowe's and pick up a few free leaflets that they
> have for customers that want to install their own patios or decks. I would
> not call the finished document a "Training Guide", even if that is the
> boss's purpose. I'd call it an "Installation Guide". It would contain the
> same information, large step-by-step pictures and instructions, and special
> information for handling problem locations like uneven or swampy ground,
> etc. The existing workers, new hires, and even contractors hired for an
> unusual level of orders, would think nothing of using the company's
> "Installation Guide", even if they'd be insulted at being handed a "Training
> guide".
> Margaret Cekis, Johns Creek GA


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Training Manual?: From: Connie Ross
RE: Training Manual?: From: Margaret Cekis

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