RE: Is Flare maintenance worth the price?

Subject: RE: Is Flare maintenance worth the price?
From: Debbie Hemstreet <D_Hemstreet -at- rambam -dot- health -dot- gov -dot- il>
To: "'McLauchlan, Kevin'" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 26 Jul 2012 11:14:05 +0000

When I first got Flare, my client arranged for the first year of FULL support (Platinum I think). It was worth every sent and I got up and running very quickly, with amazing help on everything, via the phone.

From year 2 (I am now in year 3 or 4), I've been paying for the Bronze support (email, and free upgrades that are released in that year). I have found it to be very worthwhile.

Especially with release of V8, I had several requests for help, which would have cost me $95/per email (3-4 emails so far).

I have to admit that I've found V8 to be buggier than previous versions, in particular the HTML5 output, but they came out with a new patch that fixed the main issues fairly quickly.

They have been responsive with ideas and suggestions for what is not possible, details on what is, and the interface is now easier to use than ever.

In my case, having purchased their bundle of several packages which included Analyzer, Flare, Contributor, Mimic, and Capture, I find the support money well spent, AND it's an income tax deduction.

So, if itâs a deduction for me, then itâs a deduction for your company. Do NOT let them get rid of your support and free upgrades.

Just my two-cents worth..

Deborah




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References:
Is Flare maintenance worth the price?: From: McLauchlan, Kevin

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