RE: document design: I don't know what I don't know

Subject: RE: document design: I don't know what I don't know
From: Debbie Hemstreet <D_Hemstreet -at- rambam -dot- health -dot- gov -dot- il>
To: "'quills -at- airmail -dot- net'" <quills -at- airmail -dot- net>, Becca <becca -at- di -dot- org>
Date: Wed, 29 Aug 2012 08:29:50 +0000

I would also include readability and useability studies, a unit on cognitive psychology, and a unit on general research.

By better understanding how different people learn, we begin to understand why what is obvious to one person is not obvious to another, hence the need for a certain amount of redundancy. Many people THINK they know how to research things, but they don't really do it, or their data is so limited that the results

Hope this contributes to the discussion.

Deborah

-----Original Message-----
From: techwr-l-bounces+d_hemstreet=rambam -dot- health -dot- gov -dot- il -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+d_hemstreet=rambam -dot- health -dot- gov -dot- il -at- lists -dot- techwr-l -dot- com] On Behalf Of quills -at- airmail -dot- net
Sent: Wednesday, 29 August, 2012 5:19 AM
To: Becca
Cc: tech2wr-l
Subject: Re: document design: I don't know what I don't know

There are several things to look at in designing documents.

1. Analysis of the Audience,
2. Determination of the document's purpose.
3. Delivery method, and the advantages and disadvantages of each method.
4. Needs of the business unit.
5. Amount of information to present.
6. Amount and frequency of updates.
7. Method of updates.
8. Types of information to present.



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References:
document design: I don't know what I don't know: From: Becca
Re: document design: I don't know what I don't know: From: quills

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