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David, you say:
We add a Disqus forum for all our online help. Users can ask questions and
I respond. Each of our pages has its own discussion forum.
So is your help delivered online, or is it on the desktop? And how many individual pages do you have? Out of those, how many are discussed. And finally, what percentage of your users would you estimate actually participate in the forums?
I'm really interested in the idea of setting up topic forums, but for proprietary user communities. That is, for a product that is delivered as a server, the help is served up from the same source as the GUI. So I'd like to see a topic forum that isn't moderated, but that is contained by that specific server. I'm curious about how this is working out for you...
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