Re: Question about User Feedback

Subject: Re: Question about User Feedback
From: Chris Despopoulos <despopoulos_chriss -at- yahoo -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>, "robert -at- lauriston -dot- com" <robert -at- lauriston -dot- com>
Date: Sat, 8 Sep 2012 15:41:45 -0700 (PDT)

Robert asks:
Who would moderate the forum? You'd want it to "phone home" to you /
your department, but not otherwise be accessible to anyone outside of
the customer's site?

If anybody moderates, the system administrator would.  But given that it's within a specific community, moderation is not a requirement IMO.  I'm not interested so much in getting feedback as I am in giving users a way to add to their help system.  But we do have a facility to pull diagnostics from their installed servers.  So I could also pull the additions to the help, or probably more ethically, they could push them to me.

So maybe this is a tangent to the original thread.  But I thought somebody posted about using Disqus on a help system, which I thought added comments to the end of a web page (help topic).  That's more what I'm interested in.  And the questions remain...  What percentage of users actually took advantage of this?  And how many topics are we talking about -- is it appropriate to have comments on every topic?


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