RE: Frame to Robo Cross Refs: Conversion Unpredictable

Subject: RE: Frame to Robo Cross Refs: Conversion Unpredictable
From: "Combs, Richard" <richard -dot- combs -at- Polycom -dot- com>
To: Keith Hansen <Keith -dot- Hansen -at- opensolutions -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 14 Jan 2013 13:28:12 -0800

Keith Hansen wrote:

> I'm using FrameMaker 11 and RoboHelp 10 in Technical Communication Suite 4.
> The FrameMaker book is linked to RoboHelp.
> Assume we have a cross ref like this in Frame:
> See "ABC" on page 101.
> RoboHelp is supposed to convert the cross ref into a hyperlink like this:
> See "ABC".
> Most cross-references are converted correctly, but some are not. (The "on page
> 101" is still there in RoboHelp and the generated WebHelp project.)
> In Frame, two references may use the same paragraph tag, the same character
> tag, and the same cross reference format... but RoboHelp converts the one
> cross ref OK but not the other.
> Anyone else encountered this problem? Any solutions? Thanks much.

Are you certain the cross-reference format is the same for all of them? IIRC, the names are case-sensitive ("Heading & Page" and "heading & page" are two different formats, and you may have mapped only one of them).

I can't think of anything else to look for offhand, but someone on the list might. Or maybe you've encountered a TCS4 bug that someone there knows about.

Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
rgcombs AT gmailDOTcom

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TCS: Frame to Robo Cross Refs: Conversion Unpredictable: From: Keith Hansen

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