RE: Robo vs Flare

Subject: RE: Robo vs Flare
From: "Heider, Heidi" <heidi -dot- heider -at- twcable -dot- com>
To: Robert Lauriston <robert -at- lauriston -dot- com>
Date: Tue, 4 Jun 2013 19:12:57 -0400

Thanks all for your comments. Please keep them coming if there are more opinions out there.

So far, based on your feedback, it looks to me like Flare is preferred over RH, and that makes sense if developers from RH designed (or helped design) Flare.

My boss has narrowed it down to Flare & RH, and it turns out that she is also leaning towards Flare--I am, as well, after reading your feedback.

As for Leonard's comment about not forgiving Adobe for leaving him hanging after they let go of RoboHelp's development team and went dark for over a year (while deciding whether or not they would continue to support the product)---know that I passed that information up the food chain, and this does not add to RH's appeal. User support is very important to us. Adobe is getting a bad reputation in that dept. on other products as well, I hear.

Robert asked: "Are you starting from scratch, if not, what's the source format of your docs?"

I am new here, and I BELIEVE I am starting from scratch. Our existing documents are all Word.

But we'll be using is an Adobe platform, so we're wondering how compatible Flare will be with the platform.


Thx again and good evening fellow scribes and scribblers!


~~Heidi












Heidi Heider
Content Manager | Portals Marketing
Time Warner Cable Business Class
2551 Dulles View Drive | Herndon, VA 20171
(703) 713-9204 (o) | (202) 277-7687 (m)
www.twcbc.com




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-----Original Message-----
From: robert -dot- lauriston -at- gmail -dot- com [mailto:robert -dot- lauriston -at- gmail -dot- com] On Behalf Of Robert Lauriston
Sent: Tuesday, June 04, 2013 1:00 PM
To: Heider, Heidi
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Robo vs Flare WebWorks ePublisher

Are you starting from scratch, if not, what's the source format of your docs?

They both suck, but in different ways, and Flare has been getting better while RoboHelp is treading water at best. But WebWorks ePublisher may suck less depending.

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