Re: Workflow, issue-tracking, resolution, whoops

Subject: Re: Workflow, issue-tracking, resolution, whoops
From: Lois Patterson <loisrpatterson -at- gmail -dot- com>
To: techwr-l <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 24 Jun 2014 11:26:41 -0700

Duplicate bugs happen all the time, including among testers. Although I
would attempt to scan the open issues to see if the bug has been reported,
it's going to happen sometimes. Don't be embarrassed.

Lois


On Tue, Jun 24, 2014 at 9:32 AM, Robert Lauriston <robert -at- lauriston -dot- com>
wrote:

> If my duplicate has useful additional information, I add it as a
> comment to the original bug.
>
> On Tue, Jun 24, 2014 at 9:16 AM, Keith Hood <klhra -at- yahoo -dot- com> wrote:
> > I don't. The fact that I find a similar bug may be significant. Maybe
> > someone has been working on something, and think they're close to fixing
> it.
> > My finding may indicate their fix isn't right or that something else has
> > gone wrong. There may be significance in the fact I'm finding the same
> > problem when I'm using a different machine, or a different network
> > connection, or a different browser, or in some other factor where a
> > difference in the setup can show a different facet of the problem. It
> may be
> > important to see the timing of a duplicate finding.
> >
> > The fact that a bug report may be a *duplicate* is not necessarily bad or
> > unwanted - the question is whether or not it is an unnecessary
> duplication,
> > and sometimes a second iteration of a bug report is instructive.
> >
> >
> > On Tuesday, June 24, 2014 11:01 AM, Robert Lauriston <
> robert -at- lauriston -dot- com>
> > wrote:
> >
> >
> > I search the tracking system for similar bugs before opening one. I
> > have privileges to mark it a byg a duplicate and close it.
> >
> > On Tue, Jun 24, 2014 at 6:54 AM, McLauchlan, Kevin
> > <Kevin -dot- McLauchlan -at- safenet-inc -dot- com> wrote:
> >> What hoops do you have to jump through, to get your own issue/bug-report
> >> quashed as a duplicate of a pre-existing one?
> >
> >
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Learn more: http://bit.ly/NNcWqS

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References:
Workflow, issue-tracking, resolution, whoops: From: McLauchlan, Kevin
Re: Workflow, issue-tracking, resolution, whoops: From: Robert Lauriston
Re: Workflow, issue-tracking, resolution, whoops: From: Keith Hood
Re: Workflow, issue-tracking, resolution, whoops: From: Robert Lauriston

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