Document tagging and metadata (was: P&P suggestions)
There are those of us in government service who take the content in our care, and the ability of the average person to find and use it very seriously. Over my tenure with the NYSDOH Health Commerce System, we've implemented every single one of Tony's recommendations, and more.
The case study is below. Jay, feel free to email me off-list to dive into any of these details.
* Secure extranet requiring positive proof of identity to access.
* ~100k document library.
* ~260 applications.
* ~275k users.
*Metadata and abstracts are required.I am curious about the tags - I suspect it was a non-trivial effort to create/determine those.
The CMS, among requiring other metadata (dates, abstract, etc.), forces content providers to tag content with information about who that content is useful to. The content providers gets to see all of their content in one place, while the content consumer gets a pre-filtered view of the data based on the tags.
* Strict implementation of tags.
* Tags presented as "folders" to users.
* There is flexibility for incrementing values.
The "folder" structure created by this approach is strictly restricted to five levels deep so no single document is ever more than 6 clicks from the homepage.
Content creators cannot create new tags on the fly but must select from the tag taxonomy, or provide a really strong use case as to why what we've provided will not work.
We are flexible on tags that should increment. For example so documents should be tagged by year. No one need request a 2015 when 2015 arrives, we simply increment the tag as necessary.
Was that done in collaboration with other groups?
626 444-5112 office
626 840-8875 cell
This email is free from viruses and malware because avast! Antivirus protection is active.
Read about how Georgia System Operation Corporation improved teamwork, communication, and efficiency using Doc-To-Help | http://bit.ly/1lRPd2l
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-
To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com
Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.
Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com
Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives
- Re: Document tagging and metadata, Jay Maechtlen
- RE: Document tagging and metadata (was: P&P suggestions), Sweet, Gregory (HEALTH)
Search our Technical Writing Archives & Magazine