Re: RTFM? Really?
I agree with Steve completely. Have worked in environments where
Customer Support was explicitly set against cooperating with Tech Pubs;
didn't want to share information; didn't want to cooperate on
publications that might successfully answer basic, routine questions.
Afraid that improved user docs would cut into their domain. They were a
huge group and enjoyed a central role in the company.
Read about how Georgia System Operation Corporation improved teamwork, communication, and efficiency using Doc-To-Help | http://bit.ly/1lRPd2l
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Re: Re: RTFM? Really?: From: Nancy Allison
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