Re: #Personal#: Technical Documentation Quality Measurment

["Elisa R. Sawyer" <elisawyer -at- gmail -dot- com>]

Qualitative methods of assessment tend to be undervalued, however they are
extremely important. Quantitative methods applied incorrectly can be
misleading.

Here is one link ton information on qualitative assessment:

http://ctb.ku.edu/en/table-of-contents/assessment/assessing-community-needs-and-resources/qualitative-methods/main

-Elisa

On Wed, Jan 21, 2015 at 7:04 AM, Peter Neilson <neilson -at- windstream -dot- net>
wrote:

> On Wed, 21 Jan 2015 07:27:59 -0500, Sreekanth Athikunte <
> sreekanth -dot- athikunte -at- tcs -dot- com> wrote:
>
>  Hello All,
>>
>> Please share your thoughts/ideas about technical documentation quality
>> measurement. Please let me know about articles or links to articles
>> regarding measurement of technical documentation quality.
>>
>
> Any sort of survey in this area suffers immensely from selection bias.
>
> Closest I've ever seen to a good analysis was a customer survey we did at
> Prime Computer back in the days of printed documentation. Customers tended
> to rate Prime's docs as much higher quality than IBM's.
>
> Unfortunately for Prime, IBM survives and Prime is gone. Was it too much
> quality in the docs?
>
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-- 
Elisa Rood Sawyer
~~~~~^~~~~~
Technical and Creative Writer
"Apparently there is nothing that cannot happen today." Mark Twain
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