Re: Confluence Usage

Subject: Re: Confluence Usage
From: Rick Lippincott <rjl6955 -at- gmail -dot- com>
To: Laura Phillips <laurap -at- pluribusnetworks -dot- com>
Date: Tue, 14 Jul 2015 18:31:19 -0400

To go back to your original question:

>Since it is collaborative, what is the buy in
> necessary from the engineering group? Is that crucial to the success or
> failure of using the tool?

The buy in is significant, and it is critical to the success or failure.

The last place where I worked, we started using Confluence. At first,
it seemed like a perfect solution, we'd be able to get everyone to be
able to see each other's comments and the updates could be done

We never got buy in from the SME's. Many of them whined that they
couldn't understand how this worked, and the navigation confused them.
Even those who gave it a try, unfortunately the quality of the
comments wasn't much improved. Yep, even in Confluence, I was getting
"This is wrong, fix it" quite a bit. "Can you detail how it needs to
be fixed?" I'd ask "Oh no, writing it down is your job. Let's have a
meeting and I'll give you all the details there."

So we gave it up.

--Rick Lippincott
"I explain things."
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