Re: How do enterprise software companies offer help?

Subject: Re: How do enterprise software companies offer help?
From: Sharon Burton <sharon -at- anthrobytes -dot- com>
To: "John V. Hedtke" <john -at- hedtke -dot- com>
Date: Tue, 8 Sep 2015 18:49:37 -0700

John, take a look at sales force. They seem to be setting the standards the rest of the world wants to emulate.

I'm looking at them too.

Sent from my iPhone
951-202-0813
I am available when online thru Skype at Sharon.v.burton.

> On Sep 8, 2015, at 6:10 PM, John V. Hedtke <john -at- hedtke -dot- com> wrote:
>
> The company I'm at is trying to bring Documentation and UI more into the forefront, with onboarding of new customers and usability being top priorities. He's looking for a documentation strategy as well, but I need to ask exactly what direction he wants to go, because--Magid's Law--"It doesn't matter how you get there if you don't know where you're going."
>
> I just got back from vacation and discovered that my boss gave me an assignment (there will be more) of coming up with _a list of ways enterprise software companies offer help_: online, offline, and every way in between. I'm thinking that I know many of the options available, but I don't know everything (you heard it here first!), so I really want to hear from you, too. You're welcome to cc: me at john -at- hedtke -dot- com, but for the good of the list, please post things here as well.
>
>
> Many thanks!
>
> --
> Yours truly,
>
> John Hedtke
> Consultant/Author/Contract Writer
> Fellow, Society for Technical Communication
> 541-685-5000 (office landline 9-9 Pacific)
> 541-554-2189 (cell)
> john -at- hedtke -dot- com
> LinkedIn: http://www.linkedin.com/in/johnhedtke
> Twitter: JohnHedtke
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References:
How do enterprise software companies offer help?: From: John V. Hedtke

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