Re: Knowledge Base Software Tools

Subject: Re: Knowledge Base Software Tools
From: Simon North <simonxml -at- gmail -dot- com>
To: "Jelus, Susan C." <susan -dot- jelus -at- thermofisher -dot- com>
Date: Tue, 24 Nov 2015 21:06:46 +0100

We use dokuwiki. Pages are developed on an internal version on our intranet and then copied after review and approval to an external mirror. We put our documentation, faq, troubleshooting and help information on there. It's just had its 10th anniversary, 50,000 topics, 500+ users.

Simon North
Quintiq.

> On Nov 24, 2015, at 20:40, Jelus, Susan C. <susan -dot- jelus -at- thermofisher -dot- com> wrote:
>
> Hi everyone.
>
> I'm trying to encourage my company to establish a "knowledge base" that could be used as a help system to answer customer (and internal) technical questions. Ideally, anyone could enter a question and a response, including tech support, tech writers, engineers, and customers. We would include a check/approval step before it is published.
>
> Do any of you have experience with this type of system? What tools do you use to produce/check/compile it? Any other random thoughts about this? We're NOT in the business of developing software, and so don't produce html help or anything like that. It would be freestanding, probably available through the corporate website.
>
> Thanks for your help.
>
> Susan Jelus
> Logan, Utah
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References:
FM (2015) text insets - no track text edits when imported...: From: Monique Semp
Re: FM (2015) text insets - no track text edits when imported...: From: Laura Phillips
Knowledge Base Software Tools: From: Jelus, Susan C.

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