Mobile - tooltips and other embedded help

[Charlotte Branth Claussen <charlotteclaussen -at- gmail -dot- com>]

Hi All,

We are upgrading our help from the Word/PDF setup and looking into
possibilities. We're not ready for a full on XML system, but we use MadCap
Flare and can thus be fairly flexible. We have good relations with
developers and the UX team which means that we have the opportunity to
create good embedded help that integrates will with an online help (if we
get in there early enough!).

Our application is used on mobiles, tablets and desktops. It is intended
that users will change devices on the fly while using our application, so
the aim is to make the user experience as similar as possible across
devices. That does of course mean that we need to optimize for mobile,
while not making the desktop experience empty.

What are the challenges?
How do you avoid the "mobile first" approach affecting the desktop versions
negatively?
How do you solve the issues with touch interfaces and small screens? (when
you can't do right-click, hover, etc. - and you don't have a lot screen
estate for buttons or extra text)

I have done some searching and seem to mostly find examples of what is *not*
 working.

Do you know good examples of embedded help for mobile devices?

Thanks,
Charlotte
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