RE: Content Delivery

Subject: RE: Content Delivery
From: "Stuckey, Ginger" <X2BVSHEW -at- SOUTHERNCO -dot- COM>
To: Sean Brierley <sean -dot- brierley -at- gerbertechnology -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 15 Dec 2015 17:06:15 +0000

Currently, they have mostly how to information delivered in PDF or Word for the current system. Most people do not read it or if they do, they put it away and forget it. That's the way it's been done because the people that wrote it and delivered it were not tech writers.

I want to change that whole culture by delivering something that is not as burdensome or not burdensome at all. This entire software switchover will change the entire culture and I want tech pubs to go along. (BTW, I'm not a manager or a permanent employee but I have a vision.)

Ginger Stuckey
Technical Publications - Design

-----Original Message-----
From: techwr-l-bounces+x2bvshew=southernco -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+x2bvshew=southernco -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Sean Brierley
Sent: Tuesday, December 15, 2015 11:00 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Content Delivery

Hi,

What does your audience use and want?

Cheers,

Sean

On Tue, Dec 15, 2015 at 11:54 AM, Stuckey, Ginger <X2BVSHEW -at- southernco -dot- com>
wrote:

> Hi All,
>
> My company is about to go through a major software shift away from
> traditional engineering software to a new software with a new way of
> thinking. I am working on the documentation plan including help,
> requirements, configuration, and learning. I've just found Electronic
> Performance Support Systems (EPSS) for learning but, in my opinion, it
> sounds a bit like help delivered a different way.
>
> So far, all I've read-which isn't as much as I would like-leaves me with
> questions about the nuts and bolts. I've read that it can take the place of
> formal training and it covers everything a user needs to know including
> business processes and context information when the user wants it. All of
> that sounds great. What I haven't found is how do you plan it, how do you
> identify what to include, what do you use to deliver it?
>
> In addition, I'm trying to think differently about content delivery and
> maintenance. Some of the content will be written traditionally in a word
> processor like the requirements, however, there are many ways to deliver
> help content (wiki, knowledge base, help system, books, video) and learning
> (books, video, instructor-led, EPSS, hybrids).
>
> If possible, I would like to hear anecdotes about what did and did not
> work. My tech pubs group will be sitting in on all training, requirements,
> and configuration sessions and we will be developing the content
> concurrently. We are a small department with a big job so planning is key
> as well as setting expectations.
>
> I just wanted to hear from you all what worked, what didn't, and different
> ideas. Thanks in advance and feel free to ask questions.
>
> Ginger Stuckey
> Technical Publications - Design
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References:
Re: Content Delivery: From: Sean Brierley

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