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So, your customers need how-to information? Spitballing here:
Are they end users or something else? If they don't read it, or shelve it
and forget it, what do they really need? Since they are used to PDF and
Word, is that because they print sections? Is their environment mobile? Do
they have computer, tablet, or mobile phone access? Are they apt to be
comfy reading online? Do they want content read to them? Does the content
need to be aware of the system status? Would task-based be better than
reference? Does your audience need the content before some task or during
On Tue, Dec 15, 2015 at 12:06 PM, Stuckey, Ginger <X2BVSHEW -at- southernco -dot- com>
> Currently, they have mostly how to information delivered in PDF or Word
> for the current system. Most people do not read it or if they do, they put
> it away and forget it. That's the way it's been done because the people
> that wrote it and delivered it were not tech writers.
> I want to change that whole culture by delivering something that is not as
> burdensome or not burdensome at all. This entire software switchover will
> change the entire culture and I want tech pubs to go along. (BTW, I'm not a
> manager or a permanent employee but I have a vision.)
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