Re: Content Delivery

Subject: Re: Content Delivery
From: Sean Brierley <sean -dot- brierley -at- gerbertechnology -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 15 Dec 2015 12:00:28 -0500


What does your audience use and want?



On Tue, Dec 15, 2015 at 11:54 AM, Stuckey, Ginger <X2BVSHEW -at- southernco -dot- com>

> Hi All,
> My company is about to go through a major software shift away from
> traditional engineering software to a new software with a new way of
> thinking. I am working on the documentation plan including help,
> requirements, configuration, and learning. I've just found Electronic
> Performance Support Systems (EPSS) for learning but, in my opinion, it
> sounds a bit like help delivered a different way.
> So far, all I've read-which isn't as much as I would like-leaves me with
> questions about the nuts and bolts. I've read that it can take the place of
> formal training and it covers everything a user needs to know including
> business processes and context information when the user wants it. All of
> that sounds great. What I haven't found is how do you plan it, how do you
> identify what to include, what do you use to deliver it?
> In addition, I'm trying to think differently about content delivery and
> maintenance. Some of the content will be written traditionally in a word
> processor like the requirements, however, there are many ways to deliver
> help content (wiki, knowledge base, help system, books, video) and learning
> (books, video, instructor-led, EPSS, hybrids).
> If possible, I would like to hear anecdotes about what did and did not
> work. My tech pubs group will be sitting in on all training, requirements,
> and configuration sessions and we will be developing the content
> concurrently. We are a small department with a big job so planning is key
> as well as setting expectations.
> I just wanted to hear from you all what worked, what didn't, and different
> ideas. Thanks in advance and feel free to ask questions.
> Ginger Stuckey
> Technical Publications - Design
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