Re: Seeking Online Help Surveys Advice

Subject: Re: Seeking Online Help Surveys Advice
From: David Renn <daverenn08 -at- gmail -dot- com>
To: Peter Neilson <neilson -at- windstream -dot- net>
Date: Tue, 12 Jan 2016 10:29:57 -0500

>
> What matters, therefore, is not how your help system is organized, but how
> well you pages work when people come to them like this, and how well linked
> they are so they can follow the information scent were it leads.
>

So if this is the case, how can we survey---or perhaps better put,
analyze---our users' satisfaction, user-experience, and efficiency in
finding the information they need?

If not a survey form, then what might be some even more useful tools to
learn about our audience to provide them better content in a quicker, more
convenient fashion?

The only thing I can think of is user-testing, but that would very likely
be difficult for my team to set up. Surveys are at least cheap and easy,
albeit maybe not as accurate and truthful.

On Tue, Jan 12, 2016 at 3:59 AM, Peter Neilson <neilson -at- windstream -dot- net>
wrote:

> On Mon, 11 Jan 2016 23:51:21 -0500, Janoff, Steven <
> Steven -dot- Janoff -at- hologic -dot- com> asked:
>
> So the holy grail is to write the perfect or ideal single page for the
>> topic you're dealing with.
>>
>
> This grail is fragile. The next writer to touch the page with corrections
> may lack the ability to retain the polished jewel that you created, or even
> may be tasked with expanding it to contain material that you deliberately
> left out.
>
> In my experience it was the latter. The very next person on the project
> was told to single-source the help pages, and simply imported all the page
> images of the printed manual. (This was about 30 years ago.)
>
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Follow-Ups:

References:
Seeking Online Help Surveys Advice: From: David Renn
Re: Seeking Online Help Surveys Advice: From: Peter Neilson
RE: Seeking Online Help Surveys Advice: From: mbaker
RE: Seeking Online Help Surveys Advice: From: Janoff, Steven
Re: Seeking Online Help Surveys Advice: From: Peter Neilson

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