Re: Single-Sourcing and Salesforce

Subject: Re: Single-Sourcing and Salesforce
From: Tom Johnson <tomjohnson1492 -at- gmail -dot- com>
To: TECHWR-L Writing <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 9 Mar 2016 14:07:55 -0800

You can upload your HTML site into Site.com and allow people to access it
that way. I did that for a long time, even though I hated the process.
Sometimes the authentication benefits are worth the site.com hosting hassle.

Re Salesforce's docs, I believe they built some custom tooling to integrate
their HTML outputs into Salesforce. The last time I checked, the sidebar
could have used some improving.

Knowledge seems totally unusable as a solution, and even though some prod
mgrs seem to want to marry support with docs using Salesforce tools, I
never found a solution for doing that.

Tom


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On Wed, Mar 9, 2016 at 1:21 PM, Robert Lauriston <robert -at- lauriston -dot- com>
wrote:

> What format Salesforce uses for its own online help seems irrelevant
> since they don't provide customers with access to the tools they use
> internally.
>
> I believe their docs department has at least one engineer who just
> deals with DITA.
>
> On Wed, Mar 9, 2016 at 12:48 PM, Yves Barbion <yves -dot- barbion -at- gmail -dot- com>
> wrote:
> > Hi Robyn
> >
> > Salesforce uses DITA for their documentation. Just google "salesforce"
> and
> > "dita" for more info. FrameMaker supports DITA, and you get enhanced DITA
> > support with Leximation's DITA-FMx plugin. oXygenXML supports DITA too
> and
> > runs on Windows and Mac, so DITA seems like an obvious choice to me.
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References:
Single-Sourcing and Salesforce: From: Robyn Chittister
Re: Single-Sourcing and Salesforce: From: Yves Barbion
Re: Single-Sourcing and Salesforce: From: Robert Lauriston

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