Re: Client access to edit Help

Subject: Re: Client access to edit Help
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: TechWriter <TECHWR-L -at- lists -dot- techwr-l -dot- com>
Date: Wed, 23 Mar 2016 09:51:11 -0700

Which tool are you using and which help format?

Chris Despopoulos's tool is the only one I've heard of that can do
that at all elegantly.

On Wed, Mar 23, 2016 at 7:54 AM, Suzette Leeming
<suzette -dot- leeming -at- gmail -dot- com> wrote:
> Background:
> We deliver browser based help files for our enterprise software but it`s
> installed on our clients' servers for security reasons (let`s not debate
> that).
> Our clients want the ability to "modify" the help files so that it can
> include their own internal process information and links to their internal
> documents as well.
> This has been fairly straight forward in the past and all they required was
> an html editor because we deliver the help in an uncompressed format.
> We now have much more complex help files and it`s not straight forward
> anymore and some clients may have an issue with this, and it`s become a bit
> of an internal thorn in my side. Indeed, many of the RFPs we respond to
> specifically ask "can the help files be modified?"
> My question to the group is this; is anyone else in the same situation and
> if so, how do you handle it?
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Client access to edit Help: From: Suzette Leeming

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