Re: Client access to edit Help

Subject: Re: Client access to edit Help
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: TechWriter <TECHWR-L -at- lists -dot- techwr-l -dot- com>
Date: Wed, 23 Mar 2016 09:51:11 -0700

Which tool are you using and which help format?

Chris Despopoulos's tool is the only one I've heard of that can do
that at all elegantly.

https://www.linkedin.com/in/chris-despopoulos-3544457

On Wed, Mar 23, 2016 at 7:54 AM, Suzette Leeming
<suzette -dot- leeming -at- gmail -dot- com> wrote:
> Background:
>
> We deliver browser based help files for our enterprise software but it`s
> installed on our clients' servers for security reasons (let`s not debate
> that).
>
> Our clients want the ability to "modify" the help files so that it can
> include their own internal process information and links to their internal
> documents as well.
>
> This has been fairly straight forward in the past and all they required was
> an html editor because we deliver the help in an uncompressed format.
>
> We now have much more complex help files and it`s not straight forward
> anymore and some clients may have an issue with this, and it`s become a bit
> of an internal thorn in my side. Indeed, many of the RFPs we respond to
> specifically ask "can the help files be modified?"
>
> My question to the group is this; is anyone else in the same situation and
> if so, how do you handle it?
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Follow-Ups:

References:
Client access to edit Help: From: Suzette Leeming

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