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Subject:Re: Client access to edit Help From:John G <john -at- garisons -dot- com> To:Robert Lauriston <robert -at- lauriston -dot- com> Date:Wed, 23 Mar 2016 13:02:16 -0400
I would not want to let a customer edit anything that could possibly be
seen by anyone else.
We use Confluence which does have an option to allow authors to export an
article in Word format. Not 100% sure it can be configured to be available
to end users or not but that may be a possible solution. They could then
create their own internal version in Word and do what they want with it w/o
affecting your original source files.
My 2Â,
JG
On Wed, Mar 23, 2016 at 12:51 PM, Robert Lauriston <robert -at- lauriston -dot- com>
wrote:
> Which tool are you using and which help format?
>
> Chris Despopoulos's tool is the only one I've heard of that can do
> that at all elegantly.
>
>https://www.linkedin.com/in/chris-despopoulos-3544457
>
> On Wed, Mar 23, 2016 at 7:54 AM, Suzette Leeming
> <suzette -dot- leeming -at- gmail -dot- com> wrote:
> > Background:
> >
> > We deliver browser based help files for our enterprise software but it`s
> > installed on our clients' servers for security reasons (let`s not debate
> > that).
> >
> > Our clients want the ability to "modify" the help files so that it can
> > include their own internal process information and links to their
> internal
> > documents as well.
> >
> > This has been fairly straight forward in the past and all they required
> was
> > an html editor because we deliver the help in an uncompressed format.
> >
> > We now have much more complex help files and it`s not straight forward
> > anymore and some clients may have an issue with this, and it`s become a
> bit
> > of an internal thorn in my side. Indeed, many of the RFPs we respond to
> > specifically ask "can the help files be modified?"
> >
> > My question to the group is this; is anyone else in the same situation
> and
> > if so, how do you handle it?
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