Re: Another maddening RoboHelp problem

Subject: Re: Another maddening RoboHelp problem
From: Keith Hood <bus -dot- write -at- gmail -dot- com>
To: Jack DeLand <jackdeland -at- comcast -dot- net>
Date: Wed, 27 Jul 2016 13:40:54 -0500

It does, and I've used it, and every test fails.

On Wed, Jul 27, 2016 at 9:28 AM, Jack DeLand <jackdeland -at- comcast -dot- net> wrote:

> Does RoboHelp have a CSH tester module like Flare's? Seems like there used
> to be one. You might also look for a Windows spy program to see what's
> actually happening when the call is passed.
>
> Jack DeLand
> MadSkills (Flare) Consultant and Trainer
> 734 972 3026
> www.adamcharlesconsulting.com
>
>
> -----Original Message-----
> From: techwr-l-bounces+jackdeland=comcast -dot- net -at- lists -dot- techwr-l -dot- com
> [mailto:techwr-l-bounces+jackdeland=comcast -dot- net -at- lists -dot- techwr-l -dot- com] On
> Behalf Of Keith Hood
> Sent: Wednesday, July 27, 2016 10:22 AM
> To: Robart, Kay <Kay -dot- Robart -at- tea -dot- texas -dot- gov>
> Cc: techwr-l <techwr-l -at- lists -dot- techwr-l -dot- com>
> Subject: Re: Another maddening RoboHelp problem
>
> I wasn't trying to divide the help at all. Each module in the product can
> be
> installed and used as a standalone package, yes, so it is possible to wind
> up with an installation of only 1 module out of the 11 available.
>
> There are/were 2 help editions, each for a specific user type. The previous
> installation had this setup for the help packages, according to the
> developer:
>
> \Software Product root directory
> \Help
> \User Type X help
> \User Type Y help
>
>
> I got the map IDs and ID numbers from the developer. I reused the ones they
> had earlier, specifically so they wouldn't have to change the code. I've
> gone through the process of assigning the IDs and numbers to the current
> HTML files. I changed the file names in the mappings, not the IDs or
> numbers.
>
>
> On Wed, Jul 27, 2016 at 8:23 AM, Robart, Kay <Kay -dot- Robart -at- tea -dot- texas -dot- gov>
> wrote:
>
> > It doesn't sound like you are delivering the type of context-sensitive
> > Help that deals with map IDs. That is for context-sensitive help by
> topic.
> > If you are trying to divide your Help by modules, the person who
> > created your help should have created a different single source layout
> > for each module and used conditional tags to instruct RoboHelp about
> > which topics go into each module.
> >
> > To make it work, all you should have to do is generate each of those
> > layouts. In your SSL folder, you'll have a different set of Help for
> > each module, which you will then deliver. The developers should have
> > already set up their application to link to the correct help for the
> module.
> >
> > -----Original Message-----
> > From: techwr-l-bounces+kay -dot- robart=tea -dot- texas -dot- gov -at- lists -dot- techwr-l -dot- com
> > [mailto:techwr-l-bounces+kay -dot- robart=tea -dot- texas -dot- gov -at- lists -dot- techwr-l -dot- com]
> > On Behalf Of Keith Hood
> > Sent: Tuesday, July 26, 2016 8:02 PM
> > To: techwr-l <techwr-l -at- lists -dot- techwr-l -dot- com>
> > Subject: Another maddening RoboHelp problem
> >
> > And now for something completely different: I can't get
> > context-sensitive help working. I have a Webhelp project where each
> > HTML file is specific to a module in the software. When you click on
> > the help button in a module, the Webhelp interface should open and
> > show the help page for that particular module.The help that was on the
> > server, created by a tech writer who's been gone for years, worked that
> way. But I can't get mine to work.
> >
> > I'm trying to use map IDs. I've carefully read everything in the RH
> "help"
> > - which is about as useful as a chicken wire shovel. I've spent days
> > crawling through the RH user forum, which has lots of posts about
> > context-sensitivity problems, but none of them match my situation.
> > I've created a map ID file. I've done everything the help says to do,
> > but when the help is deployed on the server the context-sensitive
> > feature doesn't work.
> >
> > Some of the problem is, I can't understand half of what I see on the net.
> > This is the first time I've used RH in more than 10 years, and a lot
> > of what people write about this problem, I don't understand. I've been
> > on Peter Grainge's web site and I can't figure out what the bleep he's
> > talking about. I need to know if there are any sources that can
> > provide simple, baby-step instructions. If anyone has any pointers I
> > would very much appreciate some help.
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Follow-Ups:

References:
Another maddening RoboHelp problem: From: Keith Hood
RE: Another maddening RoboHelp problem: From: Robart, Kay
Re: Another maddening RoboHelp problem: From: Keith Hood
RE: Another maddening RoboHelp problem: From: Jack DeLand

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