RE: Another maddening RoboHelp problem

Subject: RE: Another maddening RoboHelp problem
From: "Jack DeLand" <jackdeland -at- comcast -dot- net>
To: "'Keith Hood'" <bus -dot- write -at- gmail -dot- com>, "'Robart, Kay'" <Kay -dot- Robart -at- tea -dot- texas -dot- gov>
Date: Wed, 27 Jul 2016 10:28:05 -0400

Does RoboHelp have a CSH tester module like Flare's? Seems like there used
to be one. You might also look for a Windows spy program to see what's
actually happening when the call is passed.

Jack DeLand
MadSkills (Flare) Consultant and Trainer
734 972 3026
www.adamcharlesconsulting.com


-----Original Message-----
From: techwr-l-bounces+jackdeland=comcast -dot- net -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+jackdeland=comcast -dot- net -at- lists -dot- techwr-l -dot- com] On
Behalf Of Keith Hood
Sent: Wednesday, July 27, 2016 10:22 AM
To: Robart, Kay <Kay -dot- Robart -at- tea -dot- texas -dot- gov>
Cc: techwr-l <techwr-l -at- lists -dot- techwr-l -dot- com>
Subject: Re: Another maddening RoboHelp problem

I wasn't trying to divide the help at all. Each module in the product can be
installed and used as a standalone package, yes, so it is possible to wind
up with an installation of only 1 module out of the 11 available.

There are/were 2 help editions, each for a specific user type. The previous
installation had this setup for the help packages, according to the
developer:

\Software Product root directory
\Help
\User Type X help
\User Type Y help


I got the map IDs and ID numbers from the developer. I reused the ones they
had earlier, specifically so they wouldn't have to change the code. I've
gone through the process of assigning the IDs and numbers to the current
HTML files. I changed the file names in the mappings, not the IDs or
numbers.


On Wed, Jul 27, 2016 at 8:23 AM, Robart, Kay <Kay -dot- Robart -at- tea -dot- texas -dot- gov>
wrote:

> It doesn't sound like you are delivering the type of context-sensitive
> Help that deals with map IDs. That is for context-sensitive help by topic.
> If you are trying to divide your Help by modules, the person who
> created your help should have created a different single source layout
> for each module and used conditional tags to instruct RoboHelp about
> which topics go into each module.
>
> To make it work, all you should have to do is generate each of those
> layouts. In your SSL folder, you'll have a different set of Help for
> each module, which you will then deliver. The developers should have
> already set up their application to link to the correct help for the
module.
>
> -----Original Message-----
> From: techwr-l-bounces+kay -dot- robart=tea -dot- texas -dot- gov -at- lists -dot- techwr-l -dot- com
> [mailto:techwr-l-bounces+kay -dot- robart=tea -dot- texas -dot- gov -at- lists -dot- techwr-l -dot- com]
> On Behalf Of Keith Hood
> Sent: Tuesday, July 26, 2016 8:02 PM
> To: techwr-l <techwr-l -at- lists -dot- techwr-l -dot- com>
> Subject: Another maddening RoboHelp problem
>
> And now for something completely different: I can't get
> context-sensitive help working. I have a Webhelp project where each
> HTML file is specific to a module in the software. When you click on
> the help button in a module, the Webhelp interface should open and
> show the help page for that particular module.The help that was on the
> server, created by a tech writer who's been gone for years, worked that
way. But I can't get mine to work.
>
> I'm trying to use map IDs. I've carefully read everything in the RH "help"
> - which is about as useful as a chicken wire shovel. I've spent days
> crawling through the RH user forum, which has lots of posts about
> context-sensitivity problems, but none of them match my situation.
> I've created a map ID file. I've done everything the help says to do,
> but when the help is deployed on the server the context-sensitive
> feature doesn't work.
>
> Some of the problem is, I can't understand half of what I see on the net.
> This is the first time I've used RH in more than 10 years, and a lot
> of what people write about this problem, I don't understand. I've been
> on Peter Grainge's web site and I can't figure out what the bleep he's
> talking about. I need to know if there are any sources that can
> provide simple, baby-step instructions. If anyone has any pointers I
> would very much appreciate some help.
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Follow-Ups:

References:
Another maddening RoboHelp problem: From: Keith Hood
RE: Another maddening RoboHelp problem: From: Robart, Kay
Re: Another maddening RoboHelp problem: From: Keith Hood

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