Knowledge Base

Subject: Knowledge Base
From: "Stuckey, Ginger" <X2BVSHEW -at- SOUTHERNCO -dot- COM>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 18 Aug 2016 20:39:09 +0000


I've been doing some research into knowledge bases and found some interesting options. I'm interested in experiences by other writers with knowledge bases.

What I want for the writer (not necessarily tech writer) end:

* Easy to author.

* An editing workflow or moderation.

* Doc management.

* Content management.

* Ability to create templates (by technical users) to separate content from presentation.

For the users:

* Robust search. Not sure about full-text search.

* Notification to writing team when a new topic is required.

* Notification if a topic is not complete.

* Ability to comment but not necessarily public comments.

There's probably more so feel free to make suggestions.

I've found hosted solutions (KnowledgeOwl, HelpJuice), WordPress with KB plug-ins, and installed solutions.

I really need some good experiences and bad experiences.

Thanks in advance!

Ginger Stuckey
Technical Publications - Design

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