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I went through this process several years ago and have the following suggestions:
* If a small group will use a knowledge base, then the technology selection is much simpler than if a large group will use it.* If the IT/networking group is likely to have opinions, get them involved sooner rather than later.* If mission critical information will be stored in the knowledge base, then having a high-end product with a support team and a contract with required turn-around times becomes defensible even if your management initially wants to low ball a documentation storage effort.