RE: Knowledge Base

Subject: RE: Knowledge Base
From: "Rick Quatro" <rick -at- rickquatro -dot- com>
To: "'Stuckey, Ginger'" <X2BVSHEW -at- SOUTHERNCO -dot- COM>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 18 Aug 2016 18:12:47 -0400

Hi Ginger,

Take a look at Paligo. I am just finishing up a trial run of it and was
pretty impressed. I probably won't sign on because I don't have any clients
to support with it yet, but I liked it enough to recommend that you take a
hard look at it.

http://paligo.net/


Rick Quatro
Carmen Publishing Inc.
585-366-4017
rick -at- frameexpert -dot- com



-----Original Message-----
From: techwr-l-bounces+rick=rickquatro -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+rick=rickquatro -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf
Of Stuckey, Ginger
Sent: Thursday, August 18, 2016 4:39 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Knowledge Base

Hello,

I've been doing some research into knowledge bases and found some
interesting options. I'm interested in experiences by other writers with
knowledge bases.

What I want for the writer (not necessarily tech writer) end:

* Easy to author.

* An editing workflow or moderation.

* Doc management.

* Content management.

* Ability to create templates (by technical users) to separate
content from presentation.

For the users:

* Robust search. Not sure about full-text search.

* Notification to writing team when a new topic is required.

* Notification if a topic is not complete.

* Ability to comment but not necessarily public comments.

There's probably more so feel free to make suggestions.

I've found hosted solutions (KnowledgeOwl, HelpJuice), WordPress with KB
plug-ins, and installed solutions.

I really need some good experiences and bad experiences.

Thanks in advance!

Ginger Stuckey
Technical Publications - Design

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References:
Knowledge Base: From: Stuckey, Ginger

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