RE: Book: What makes a great user manual?

Subject: RE: Book: What makes a great user manual?
From: "Cardimon, Craig" <ccardimon -at- M-S-G -dot- com>
To: "'salt -dot- morton -at- gmail -dot- com'" <salt -dot- morton -at- gmail -dot- com>, "'techwr-l -at- lists -dot- techwr-l -dot- com'" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 16 Jan 2017 15:42:54 +0000

Thanks for the links, Chris. I'm bookmarking these for later.

-----Original Message-----
From: techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Chris Morton
Sent: Monday, January 16, 2017 10:41 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Book: What makes a great user manual?

Right now I'm scanning this Google search:
https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=examples+of+poorly+written+instruction+manuals

I'm about to dive into this *Forbes* article:
http://www.forbes.com/sites/nextavenue/2012/10/31/how-to-cope-with-useless-user-manuals/#7b1d71d93a26

Chris Morton



â Substantive Editing â Technical Writing â Proofreading
â Marketing Expertise â Mentoring Click to <http://t.sidekickopen68.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7t5XYgdnqQxW7fsH3H4XrddKW1pNgV-56dMhqf2Q-c6C02?t=https%3A%2F%2Fwww.linkedin.com%2Fpub%2Fchris-morton%2F2%2F166%2F6ba&si=6020636811198464&pi=dd7d2d63-f597-4222-bfd5-fb77974e2024>


On Mon, Jan 16, 2017 at 10:39 AM, Chris Morton <salt -dot- morton -at- gmail -dot- com>
wrote:

> I can't stand *Dummies* books, Craig. Usually the humor is at the Adam
> Sandler/Mr. Bean level. Not my cuppa.
>
> Chris Morton
>
>
>
> â Substantive Editing â Technical Writing â Proofreading
> â Marketing Expertise â Mentoring Click to
>
> <http://t.sidekickopen68.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJN7
> t5XYgdnqQxW7fsH3H4XrddKW1pNgV-56dMhqf2Q-c6C02?t=https%3A%2F%2Fwww.link
> edin.com%2Fpub%2Fchris-morton%2F2%2F166%2F6ba&si=6020636811198464&pi=9
> 6a12667-7627-44fb-9750-a7bfe0e453e7>
>
>
> On Mon, Jan 16, 2017 at 10:38 AM, Cardimon, Craig
> <ccardimon -at- m-s-g -dot- com>
> wrote:
>
>> I always liked the Dummies books as launching pads. Great just to get
>> you started.
>>
>> Anyone else use Dummies as starting points?
>>
>> ~Craig
>>
>> -----Original Message-----
>> From: techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com [mailto:
>> techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of
>> Chris Morton
>> Sent: Monday, January 16, 2017 10:35 AM
>> To: techwr-l -at- lists -dot- techwr-l -dot- com
>> Subject: Re: Book: What makes a great user manual?
>>
>> Specifically I'm interested in a somewhat breezy book (but not like
>> *Dummies*) that clearly explains the problems the problems that can
>> ensue with a manual that is poorly written/laid out.
>>
>> Chris Morton
>>
>>
>>
>> â Substantive Editing â Technical Writing â Proofreading
>> â Marketing Expertise â Mentoring Click to <
>> http://t.sidekickopen68.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x
>> 6l2B9nMJN7t5XYgdnqQxW7fsH3H4XrddKW1pNgV-56dMhqf2Q-c6C02?t=
>> https%3A%2F%2Fwww.linkedin.com%2Fpub%2Fchris-morton%2F2%2F166%2F6ba&s
>> i= 6020636811198464&pi=7db9504b-239d-4442-cc97-f40fe7da56e4>
>>
>>
>> On Mon, Jan 16, 2017 at 10:13 AM, Chris Morton
>> <salt -dot- morton -at- gmail -dot- com>
>> wrote:
>>
>> > Considering the following (as well as usability works by Steve
>> > Krug), I'm wondering if there is a similar volume that takes a good
>> > look at user manuals. Your recommendations welcome, although each
>> > should be easy read in keeping with what Redish and Krug are
>> > conveying. (I have a low tolerance for high-brow studies written by
>> > PhDs.)
>> >
>> > *Letting Go of the Words: Writing Web Content that Works* by Ginny
>> > Redish
>> >
>> > "Web site design and development continues to become more sophisticated.
>> > An important part of this maturity originates with well-laid-out
>> > and well-written content. Ginny Redish is a world-renowned expert
>> > on information design and how to produce clear writing in plain
>> > language for the web. All of the invaluable information that she
>> > shared in the first edition is included with numerous new examples.
>> > New information on content strategy for web sites, search engine
>> > optimization (SEO), and social media make this once again the only
>> > book you need to own to optimize your writing for the web."
>> >
>> > Thanks
>> >
>> > Chris Morton
>> >
>> >
>> >
>> > â Substantive Editing â Technical Writing â Proofreading
>> > â Marketing Expertise â Mentoring Click to
>> >
>> > <http://t.sidekickopen68.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nM
>> > JN7
>> > t5XYgdnqQxW7fsH3H4XrddKW1pNgV-56dMhqf2Q-c6C02?t=https%3A%2F%2Fwww.l
>> > ink
>> > edin.com%2Fpub%2Fchris-morton%2F2%2F166%2F6ba&si=6020636811198464&p
>> > i=2
>> > 0d48203-2891-4cb8-fd95-abe81b7e7276>
>> >
>> >
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>
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References:
Book: What makes a great user manual?: From: Chris Morton
Re: Book: What makes a great user manual?: From: Chris Morton
RE: Book: What makes a great user manual?: From: Cardimon, Craig
Re: Book: What makes a great user manual?: From: Chris Morton
Re: Book: What makes a great user manual?: From: Chris Morton

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