Re: Documentation behind a login

Subject: Re: Documentation behind a login
From: "Sweet, Gregory P (HEALTH)" <gregory -dot- sweet -at- health -dot- ny -dot- gov>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 20 Jan 2017 16:33:41 +0000

Almost 100% of my content is behind a login. And itâs a login that requires identity verification by a third party (either notarized acknowledgment or DMV issued ID verification) to obtain. Beyond the âsimpleâ login, some content requires multi-factored authentication to access. Sometimes content actually needs to be secured.

So, to me the question isnât whether or not putting content behind a login is a hindrance to the user (it absolutely is!), but does the content actually qualify for the security being imposed upon it?


Thanks!

Greg


On 1/20/17, 6:58 AM, "techwr-l-bounces+gregory -dot- sweet=health -dot- ny -dot- gov -at- lists -dot- techwr-l -dot- com on behalf of Helen Mullally" <techwr-l-bounces+gregory -dot- sweet=health -dot- ny -dot- gov -at- lists -dot- techwr-l -dot- com on behalf of helen -dot- mullally -at- alfresco -dot- com> wrote:

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Hi all


I'm interested to know what people think about putting documentation behind a login screen, for example to offer extra documentation for paying customers.


I wonder what views you have about about giving all documentation freely available online. Do you see the restricted access to some documentation as a business opportunity or an annoyance/hinderance to the wider readership and prospects?


I don't know whether there is a yes or no answer to this but it is more about the principle.


Thanks in advance for your thoughts.


Helen


-----

Helen Mullally

Manager, User Assistance team

Skype: helen.mullally



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References:
Documentation behind a login: From: Helen Mullally

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