Re: Documentation behind a login

Subject: Re: Documentation behind a login
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 20 Jan 2017 10:44:12 -0800

At my current job, as at the previous two, the docs were distributed
only under nondisclosure. That's pretty common for complex enterprise
software.

Currently I publish to online help distributed with the server (also
distributed only under NDA), to PDFs downloadable from the customer
portal, and to articles in Zendesk.

A major advantage of this approach is that we don't have to worry
about people using third-party documentation because there is none.

Whether we'll ever make our docs world-readable I don't know, but I
keep that possibility in mind.

On Fri, Jan 20, 2017 at 3:58 AM, Helen Mullally
<helen -dot- mullally -at- alfresco -dot- com> wrote:
>
> I'm interested to know what people think about putting documentation behind a login screen, for example to offer extra documentation for paying customers.
>
> I wonder what views you have about about giving all documentation freely available online. Do you see the restricted access to some documentation as a business opportunity or an annoyance/hinderance to the wider readership and prospects?
>
> I don't know whether there is a yes or no answer to this but it is more about the principle.
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References:
Documentation behind a login: From: Helen Mullally

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