Re: Online help survey questions

["Peter Neilson" <neilson -at- windstream -dot- net>]

You already know how to avoid making a horrible set of survey questions,  
right? And you won't push people into having to answer when "prefer not to  
answer" should have been one of the choices. (You can probably tell that I  
hate nearly all surveys.)

Try to find out what they think is missing. Some of will be the stuff the  
SMEs never mentioned because it was "too obvious." You might even get  
hints on how to use the product that never occurred to your crew.

Good luck at getting responses to surveys. It's like pulling teeth.   
Sometimes it helps to offer a physical incentive. I've also seen (far too  
rarely) surveys where well-written copy elicited buy-in by generating  
excitement or by suggesting the survey might be the Very Best Opportunity  
to help improve the product.

On Mon, 31 Jul 2017 08:00:26 -0400, yehoshua paul <ysp10182 -at- gmail -dot- com>  
wrote: