Question about Ordering Entries in a Knowledge Base

Subject: Question about Ordering Entries in a Knowledge Base
From: "Cardimon, Craig" <ccardimon -at- M-S-G -dot- com>
To: "'TechWhirl (techwr-l -at- lists -dot- techwr-l -dot- com)'" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 20 Oct 2017 17:51:12 +0000

Our knowledge base orders entries chronologically.

I was thinking about reordering the entries alphabetically, for a more sensible layout.

If I do this, however, entries containing words such as "Introduction" or "Overview" would not come first. They would end up following entries containing words such as "Development" or "Interface."

I want introductory or overview articles to be listed first. Other articles would then follow in alphabetical order. This knowledge base does not offer the ability to "pin" an article.

How would you folks handle this?


Cordially,
Craig Cardimon
Senior Technical Writer




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