Re: Question about Ordering Entries in a Knowledge Base

Subject: Re: Question about Ordering Entries in a Knowledge Base
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: TECHWR-L Writing <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 20 Oct 2017 11:39:34 -0700

KB articles are generally most often accessed through search results
or from links, in which case there's no apparent order.

You could create a FAQ and/or a "start here" page or any number of
other useful pages including links to and brief descriptions of KB
articles.

If your KB system has a page that lists all issues in chronological
order, I'd hide that from customers, if possible.

On Fri, Oct 20, 2017 at 10:51 AM, Cardimon, Craig <ccardimon -at- m-s-g -dot- com> wrote:
> Our knowledge base orders entries chronologically.
>
> I was thinking about reordering the entries alphabetically, for a more sensible layout.
>
> If I do this, however, entries containing words such as "Introduction" or "Overview" would not come first. They would end up following entries containing words such as "Development" or "Interface."
>
> I want introductory or overview articles to be listed first. Other articles would then follow in alphabetical order. This knowledge base does not offer the ability to "pin" an article.
>
> How would you folks handle this?
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References:
Question about Ordering Entries in a Knowledge Base: From: Cardimon, Craig

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