RE: Question about Ordering Entries in a Knowledge Base

Subject: RE: Question about Ordering Entries in a Knowledge Base
From: "Rick Quatro" <rick -at- rickquatro -dot- com>
To: "'Cardimon, Craig'" <ccardimon -at- M-S-G -dot- com>, "'TechWhirl'" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 20 Oct 2017 14:48:03 -0400

Is there a custom field or metadata field where you could put in some sort
keys that would allow you develop a more logical sort order?

Rick Quatro
Carmen Publishing Inc.
rick -at- frameexpert -dot- com
585-366-4017



-----Original Message-----
From: techwr-l-bounces+rick=rickquatro -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+rick=rickquatro -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf
Of Cardimon, Craig
Sent: Friday, October 20, 2017 1:51 PM
To: 'TechWhirl (techwr-l -at- lists -dot- techwr-l -dot- com)' <techwr-l -at- lists -dot- techwr-l -dot- com>
Subject: Question about Ordering Entries in a Knowledge Base

Our knowledge base orders entries chronologically.

I was thinking about reordering the entries alphabetically, for a more
sensible layout.

If I do this, however, entries containing words such as "Introduction" or
"Overview" would not come first. They would end up following entries
containing words such as "Development" or "Interface."

I want introductory or overview articles to be listed first. Other articles
would then follow in alphabetical order. This knowledge base does not offer
the ability to "pin" an article.

How would you folks handle this?


Cordially,
Craig Cardimon
Senior Technical Writer




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Question about Ordering Entries in a Knowledge Base: From: Cardimon, Craig

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