Re: Question about Ordering Entries in a Knowledge Base

Subject: Re: Question about Ordering Entries in a Knowledge Base
From: Bridget Gordan <bridget -dot- gordan -at- gmail -dot- com>
To: "Cardimon, Craig" <ccardimon -at- m-s-g -dot- com>
Date: Fri, 20 Oct 2017 15:38:34 -0400

I just looked at ours again, and in the user view, where the categories
are, there are definitely articles that are not numbered or in date or
alpha order, so they must have been ordered manually. It may be something
to do with the folder structure.

https://petlyplans.freshdesk.com/support/solutions/folders/70015




On Fri, Oct 20, 2017 at 3:07 PM, Cardimon, Craig <ccardimon -at- m-s-g -dot- com>
wrote:

> I didnât set up ours, either. It did land in my lap, however.
>
>
>
> *From:* Bridget Gordan [mailto:bridget -dot- gordan -at- gmail -dot- com]
> *Sent:* Friday, October 20, 2017 3:02 PM
> *To:* Cardimon, Craig <ccardimon -at- M-S-G -dot- com>
> *Cc:* Rick Quatro <rick -at- rickquatro -dot- com>; TechWhirl <
> techwr-l -at- lists -dot- techwr-l -dot- com>
> *Subject:* Re: Question about Ordering Entries in a Knowledge Base
>
>
>
> We use Freshdesk for one product. I didn't set ours up, but there are
> three levels. So main category, sub category, articles. Where it matters
> what order the articles are in, they are numbered.
>
>
>
>
>
>
>
> On Fri, Oct 20, 2017 at 2:52 PM, Cardimon, Craig <ccardimon -at- m-s-g -dot- com>
> wrote:
>
> I don't believe so. It's Freshdesk, if anyone is curious.
>
> -----Original Message-----
> From: Rick Quatro [mailto:rick -at- rickquatro -dot- com]
> Sent: Friday, October 20, 2017 2:48 PM
> To: Cardimon, Craig <ccardimon -at- M-S-G -dot- com>; 'TechWhirl' <
> techwr-l -at- lists -dot- techwr-l -dot- com>
> Subject: RE: Question about Ordering Entries in a Knowledge Base
>
> Is there a custom field or metadata field where you could put in some sort
> keys that would allow you develop a more logical sort order?
>
> Rick Quatro
> Carmen Publishing Inc.
> rick -at- frameexpert -dot- com
> 585-366-4017
>
>
>
> -----Original Message-----
> From: techwr-l-bounces+rick=rickquatro -dot- com -at- lists -dot- techwr-l -dot- com
> [mailto:techwr-l-bounces+rick=rickquatro -dot- com -at- lists -dot- techwr-l -dot- com] On
> Behalf Of Cardimon, Craig
> Sent: Friday, October 20, 2017 1:51 PM
> To: 'TechWhirl (techwr-l -at- lists -dot- techwr-l -dot- com)' <techwr-l -at- lists -dot- techwr-l -dot- com
> >
> Subject: Question about Ordering Entries in a Knowledge Base
>
> Our knowledge base orders entries chronologically.
>
> I was thinking about reordering the entries alphabetically, for a more
> sensible layout.
>
> If I do this, however, entries containing words such as "Introduction" or
> "Overview" would not come first. They would end up following entries
> containing words such as "Development" or "Interface."
>
> I want introductory or overview articles to be listed first. Other
> articles would then follow in alphabetical order. This knowledge base does
> not offer the ability to "pin" an article.
>
> How would you folks handle this?
>
>
> Cordially,
> Craig Cardimon
> Senior Technical Writer
>
>
>
>
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Follow-Ups:

References:
Question about Ordering Entries in a Knowledge Base: From: Cardimon, Craig
RE: Question about Ordering Entries in a Knowledge Base: From: Rick Quatro
RE: Question about Ordering Entries in a Knowledge Base: From: Cardimon, Craig
Re: Question about Ordering Entries in a Knowledge Base: From: Bridget Gordan
RE: Question about Ordering Entries in a Knowledge Base: From: Cardimon, Craig

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