RE: Help Desks

Subject: RE: Help Desks
From: "Cardimon, Craig" <ccardimon -at- M-S-G -dot- com>
To: 'Nina Rogers' <janina -dot- rogers -at- gmail -dot- com>, 'TECHWR-L' <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 9 Jan 2018 15:46:54 +0000

You could try Freshdesk, Nina. That's what my company uses. That contains the knowledge base I built and maintain.

Here's the web address:

https://freshdesk.com/

Craig



-----Original Message-----
From: techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+ccardimon=m-s-g -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Nina Rogers
Sent: Tuesday, January 09, 2018 10:45 AM
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Subject: Help Desks

Hello! One of my jobs is to manage/maintain our company's Help Desk. We're currently using Zendesk but are looking at different vendors. I'm wondering if anyone out there in Techwhirl-land has suggestions/recommendations for Help Desks (ticketing system and help desk/KB) they are using or have used in the past. Thanks!

Nina Rogers
Content Manager
Galaxy Digital
http://galaxydigital.com
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as ccardimon -at- m-s-g -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives
Information contained in this e-mail transmission is privileged and confidential. If you are not the intended recipient of this email, do not read, distribute or reproduce this transmission (including any attachments). If you have received this e-mail in error, please immediately notify the sender by telephone or email reply.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


Follow-Ups:

References:
Help Desks: From: Nina Rogers

Next by Author: Who says we don't need proofreaders?
Previous by Thread: Help Desks
Next by Thread: Connecting mic pre-amp to PC


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads