Standard Operating Procedures (SOP) document for IT industry

[Aleg KV <aleg -dot- kavalenka -at- gmail -dot- com>]

Hi,
Does anybody have an experience of creating such type of documentation for IT systems? Iâve thought SOP itâs a bit archaic for the rapidly evolving IT systems, but my customer wants to have user documentation exactly in this format. Iâm also looking for a standard structure and scope of this documentation. Any links to good examples in the web are highly appreciated.
Thanks,
Aleg 
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