Re: metrics

Subject: Re: metrics
From: Barb Philbrick <barb -dot- philbrick -at- PCOHIO -dot- COM>
Date: Sat, 6 Aug 1994 11:46:00 -0500

M>I have
M>heard that Microsoft charges the TW department for each call Support
M>takes. I don't know how well this works.

I hope they differentiate between software problems and document
problems. Overall, their documentation is good, except where they
happily tell you about features that don't work. Most of my calls to
software companies are because of program flaws, not because the
documentation didn't cover something.

* CMPQwk 1.4 #9107 * Hey Santa, how much for the list of naughty boys?

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