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For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
We use SnapPro 3.0 here. I like it. It's really easy to use, and you can
save the screen shot in a number of formats (incl. PCX, BMP, WMF, TIFF,
etc.) It also includes a "gallery" where you can print out all the
graphics files in a directory.