Who DOES get the documentation?

Subject: Who DOES get the documentation?
From: Paul MacGyver Carman <paul -dot- carman -at- HARRIS -dot- COM>
Date: Fri, 11 Nov 1994 09:15:52 -0500

Greetings all!

Here's a quick question for those of you who ship docs. to many

* How do you keep track of who gets the documentation?

For example, my group creates software for a network management
system. They ship the software and a set of docs to the customer
(generally only one or two sets of doc), the software is installed,
and the manuals disappear.

Give it a month, and people at the customer site move to other areas.
Or, give it a month, and the customer site moves somewhere new.

After the doc. leaves my hands, I really have no way to track where
it goes. Comment cards are rarely returned.

So, how do YOU keep track of things?

Your suggestions are greatly appreciated.

Thank you!

*** TECHWR-L readers, please respond to: paul -dot- carman -at- harris -dot- com


* * *
* Paul MacGyver Carman * *
* Harris Corporate HQ * No great deed is done *
* 1025 W. Nasa Blvd. MS 75 * By falterers who ask for certainty. *
* Melbourne, FL 32919 * *
* (407) 724-3205 * -George Elliot, English (1819-1880) *
* (407) 724-3627 (fax) * *
* paul -dot- carman -at- harris -dot- com * *
* * *

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