Re: Docs for internal users

Subject: Re: Docs for internal users
From: Grant Hogarth <GRANT -at- ONYXGFX -dot- COM>
Date: Wed, 21 Feb 1996 13:05:46 +8

Angela Howard <angela -at- navisoft -dot- com> asks:

> Do any of you write documentation only for internal users and not
> for external customers?

Yes. Sort-of. :-)
I write Application Notes, which have as their original audience our
TSE's and their immediate clients, but which are bundled in with our
training materials.

> How do you give them the same quality of information yet keep the
> costs down?

Good question.
We use the same docs for in-house as we do for training customers.

> Is a training manual less costly to write?

Nope. If anything, more.

> Do you write the same kind of documentation but
> print it in a cheaper format, such as 3-hole punched 8 1/2" x 11"
> paper in 3-ring binders rather than glossy, perfect-bound 7" x 9" books?

Yes. Exactly.. and copy them @ Kinko's.

>Do you only offer the documentation online to save any printing costs?

We do, but not from a printing cost reasoning...from an accessability
reasoning. Plus, it's easier than faxing, and the quality is better.

See our web page for these notes.

Grant

=====================================
Grant Hogarth, Information Developer, Onyx Graphics Corp. Midvale, UT
www.onyxgfx.com ftp.onyxgfx.com
#include <std_disclaim>

"Education is the ability to listen to almost anything without losing your
temper or your self-confidence."
--Robert Frost


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