Re: Justification

Subject: Re: Justification
From: Stephen Victor <svictor -at- LGC -dot- COM>
Date: Mon, 11 Mar 1996 08:29:10 -0600

Betsy Maaks wrote:

> Dear colleagues in the vast email cloud,

> I am tapping into your great expertise to ask for your ideas about justifying
> documentation, specifically to reduce customer calls to customer service to
> solve a problem. I work for a manufacturer of telecommunication equipment and
> customer service is questioning the value of customer documentation.

The February 1995 issue of Technical Communication was devoted to the
topic of "Measuring the Value Added by Professional Technical
Communicators." This might be a good place to start your research.

Stephen P. Victor svictor -at- lgc -dot- com
Landmark Graphics Corporation svictor -at- compassnet -dot- com
15150 Memorial Drive
Houston, TX 77079 USA De gustibus non disputandum est

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