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Subject:On-Line Help User Data From:Tracy_Heldt -at- GLOBALVILLAG -dot- COM Date:Mon, 25 Mar 1996 17:04:39 -0800
On-Line Help User Data
To TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
I'm looking for information about the percentage of users
who regularly use on-line help. I assume that this
percentage varies depending on the computer platform and the
target audience; however, I'd be interested in any research
that you have come across.
In addition, have you encountered any research regarding
what users expect from an on-line help system? (A large
topic, I know, but I'm just interested in pointers to
Tracy_Heldt -at- GlobalVillage -dot- com